Full refund
- Before submission: if you cancel before we have submitted your application to UNEB, you get your full fee back.
- If we can't do the work: if we cannot submit your application because of a problem on our side, you get your full fee back.
- Paid twice by mistake: if you paid twice for the same application, the extra payment is refunded in full.
No refund
- After submission: once your application has been submitted to UNEB, the work is done and the fee cannot be refunded.
- UNEB's decision: we cannot refund because of the equating result or the time UNEB takes; those are UNEB's decisions.
- False documents: no refund if an application is stopped because documents were false or altered.
- Translation: once a translation has been delivered to you, the translation part of the fee cannot be refunded.
UNEB's own fees
UNEB's equating fee is paid to UNEB, not to us. We cannot refund it; any request about it must go to UNEB.
How to ask for a refund
- Contact us (details below) with your name, the email on your account and the transaction ID of your payment.
- We check your request and reply within 3 working days.
- Approved refunds are sent to the mobile money number you paid from, within 7 working days. Network charges for sending the refund are paid by us.
Contact us
Questions about this policy, or a request about your data or a payment: WhatsApp +256754917768. We reply within 3 working days.